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FAQ
Which payment methods do you accept?
We accept several payment methods including credit card (Visa, MasterCard) and Twint
Can I change or cancel my order after placing it?
Orders can be changed or cancelled until they have been processed for shipment. To make changes, please contact us immediately at info@blune.ch.
What should I do if I receive a damaged or defective article?
If you receive a damaged or defective item, please contact us immediately at info@blune.ch to arrange a replacement or refund.
What is your return policy?
We offer a right of return within 14 days of receipt of the item. Items must be returned in original condition. For further details, please visit our Return and Refund Policy page
How can I use a promotional code?
To use a promotional code, enter it in the ‘Promotional code’ field during checkout. The respective discount will be applied to your cart total.
Do you offer international shipping?
We currently only ship to Switzerland and Liechtenstein. For international shipping requests, please contact us at info@blune directly to discuss available options.
What can I do if my payment is not accepted?
Make sure that the payment data entered is correct. If the problem persists, contact your bank or card issuer for further information. You can also try another payment method or contact us for assistance.
How can I contact you for further questions?
If you have any other questions, please do not hesitate to contact us by email at info@blune.ch. We are available to assist you.
